Privacy Policy & Terms of Service

This Privacy Policy explains how Ricketts Estimating & Project Services (“REPS”, “we”, “us”, “our”) collects, uses, and protects information when you use our website rickettestimating.ca and our virtual Xactimate estimating services.

By using this website or working with us, you agree to the practices described in this Privacy Policy.

Ricketts Estimating & Project Services provides virtual Xactimate estimating and related consulting services for contractors, adjusters, and homeowners.

If you have any questions about this policy, you can contact us at:
Email: info@rickettestimating.ca

We collect information in three main ways:

When you contact us or use our services, you may provide:

• Name and contact details (name, email, phone number, company, city/province)
   
• Messages and inquiries you send through our contact form or email
   
• Files and documentation related to claims or projects (photos, reports, notes, measurements, estimates, etc.)
   
• Any other information you choose to share with us
   

When you visit our website, we may collect:

• IP address and general location (city/region level)
   
• Browser type and device type
   
• Pages visited and time spent on the site
   
• Referring website or link
   

This information is typically collected using cookies or similar technologies.

We may receive limited information from third-party services (for example, website hosting, email providers, analytics tools) as needed to operate our business.

We use your information to:

• Respond to your inquiries and provide customer support
   
• Review your documentation and prepare virtual Xactimate estimates
   
• Send you estimates, reports, invoices, and related materials
   
• Manage and improve our services and website
   
• Maintain internal records and project history
   
• Comply with legal or regulatory obligations, if required
   

We do not sell your personal information.

For users in Canada, we collect, use, and disclose personal information in accordance with applicable privacy laws, including PIPEDA where applicable. We rely on your consent, our contracts with you, and our legitimate business interests (such as running and improving our services) as legal bases for processing your information.

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us.

We may share your information in the following limited situations:

• Service providers: With trusted third-party providers who help us operate our business (e.g., website hosting, email, storage, accounting), only to the extent necessary for them to perform their services.
   
• Professional advisors: With lawyers, accountants, or other advisors if reasonably necessary for legal, financial, or compliance purposes.
   
• Legal requirements: If required by law, regulation, court order, or to respond to lawful requests from authorities.
   
• Business changes: In the event of a business reorganization, merger, or sale of all or part of our business, information may be transferred as part of that transaction.
   

We do not sell or rent your personal information to marketing companies or unrelated third parties.

We retain personal information:

• For as long as necessary to provide our services to you
   
• For as long as needed to comply with legal, accounting, or regulatory requirements
   
• For a reasonable period to maintain project records and protect our legal interests
   

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

We take reasonable administrative, technical, and physical measures to help protect personal information from loss, theft, misuse, and unauthorized access.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

Our website may use cookies and similar technologies to:

• Remember your preferences
   
• Understand how visitors use our site
   
• Improve performance and user experience
   

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

Depending on your location and applicable laws, you may have rights to:

• Access the personal information we hold about you
   
• Request corrections or updates
   
• Request deletion of certain information, subject to legal or contractual restrictions
   
• Withdraw consent to certain uses of your information
   

To exercise any of these rights, contact us at info@rickettestimating.ca. We may need to verify your identity before responding.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

Our services and website are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it. 

These Terms of Service (“Terms”) govern your use of rickettestimating.ca and your relationship with Ricketts Estimating & Project Services (“REPS”, “we”, “us”, “our”).
By using our website or engaging our services, you agree to these Terms.

If you do not agree, please do not use this website or our services.

Ricketts Estimating & Project Services provides:

• Virtual Xactimate estimating
   
• Estimate review and supplement support
   
• Related insurance restoration consulting
   

All services are provided remotely using your documentation.

We do not perform on-site inspections, field work, engineering, or construction services.

All estimates are prepared based on the information and documentation you provide, which may include photos, videos, notes, measurements, reports, and other records.

You acknowledge and agree that:

• We do not visit the property or perform physical inspections.
   
• We rely on the accuracy and completeness of your documentation.
   
• You are responsible for ensuring that all relevant information is provided.

Our work and materials are intended to support estimating and project planning only.

Nothing we provide should be considered:

• Legal advice
   
• Engineering or architectural advice
   
• A guarantee of insurance coverage, approval, or payment
   

You are encouraged to consult your own legal, engineering, insurance, or financial professionals as needed.

By using our services, you agree to:

• Provide accurate, complete, and timely information and documentation
   
• Notify us of any important changes in scope, conditions, or deadlines
   
• Use our estimates and materials in compliance with applicable laws, regulations, and insurance requirements
   
• Not misrepresent our work as something it is not (e.g., engineering or legal reports)
   

If information is incomplete or inaccurate, our estimates may not reflect actual site conditions, costs, or insurer decisions.

Fees for our services are normally:

• Based on the ranges and descriptions on our Pricing page, and
   
• Confirmed with you before we begin work on a file.
   

Unless otherwise agreed in writing:

• Payment terms will be communicated in your invoice or engagement.
   
• Additional fees may apply if the scope changes significantly (for example, new areas or major revisions beyond the original assignment).
   

We reserve the right to decline or stop work if invoices remain unpaid or if there is a material breach of these Terms.

Each estimate typically includes one round of minor revisions based on your feedback, as described on our website.

If you request major changes, new areas, or a substantially different scope, this may be treated as a new or additional assignment and may be billed separately. We will always discuss this with you before proceeding.

We treat your files and information as confidential and use them only for the purpose of providing our services, except as required by law or as permitted by our Privacy Policy.

If your organization requires a formal Non-Disclosure Agreement (NDA), we are open to reviewing and signing a reasonable form of NDA.

Unless otherwise agreed in writing:

• All content on this website (text, images, logos, layout, etc.) is owned by or licensed to Ricketts Estimating & Project Services and is protected by copyright and other laws.
   
• You may not copy, reproduce, distribute, or modify website content for commercial purposes without our prior written consent.
   
• You may use the estimates and documents we prepare for your internal purposes and for the specific claim or project they were created for. You may not resell or republish them as templates, tools, or products for others without our written permission.
   

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of business, or loss of data, arising from the use of our website or services.
   
• Our total liability for any claim related to our services is limited to the amount you paid us for the specific estimate or service giving rise to the claim.
   

You remain responsible for decisions made based on our estimates and for complying with all applicable laws, codes, and insurer requirements.
 

You agree to indemnify and hold harmless Ricketts Estimating & Project Services and its owner(s) from and against any claims, damages, losses, liabilities, costs, and expenses arising out of:

• Your use of our website or services
   
• Your violation of these Terms
   
• Your misuse or misrepresentation of any estimate or document we provide
   

You agree not to:

• Use the website for any unlawful purpose
   
• Attempt to gain unauthorized access to the website or related systems
   
• Interfere with the normal operation or security of the website
   

We may modify, suspend, or discontinue the website (or any part of it) at any time without notice.
 

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or our services shall be resolved in the courts located in Ontario, Canada, unless otherwise required by law.

We may update these Terms from time to time.
When we do, we will update the “Last updated” date at the top of this section.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

If you have any questions about this Privacy Policy or these Terms of Service, please contact:

Ricketts Estimating & Project Services
Email: info@rickettestimating.ca